Learning from the front ensures continuity of service delivery and avoids gaps in understanding that translate to ill-prepared staff and supervisors. A clear, unimpeded view of the program in the round is the correct mentality for service delivery.
A bootstrapped start-up, our client moved its customer support work to Lambent from their previous vendor, an application support firm in Eastern Europe.
Businesses and individuals routinely send work to the island nation. No wonder with its penchant for producing knowledge workers and low-cost operating environment. But the Philippines is more than a mill chundering out young, energetic, tech-savvy people.
How a sharing economy wunderkind outsources Customer Service and a range of back-office services to grow and dominate caravan rental around the world.
Lambent collects data through online research and calling healthcare facilities to gather and verify information. This process fully updates the client’s outpatient database each year with clearly disposed records to track exactly what has been done to a record to confirm or update this information.