Your Privacy Matters to Us
At Lambent, we believe in transparency about how we collect and use your information. We're committed to protecting your privacy and want you to understand exactly what happens with your data when you visit our website or use our services.
Our Data Promise
We do not sell or share your personal information with third parties for their marketing purposes. Your data is valuable and private—we treat it that way.
Information We Collect
Automatically Collected Information
When you visit our website, our servers automatically collect:
- Domain names of pages that referred you to us
- Pages you access on our site
- Browser type and operating system
- IP address and general location (not precise)
- Date and time of your visit
- Device information
This information helps us improve your experience and troubleshoot technical issues. We use industry-standard analytics tools that comply with privacy regulations like GDPR.
Information You Provide
We collect information you voluntarily share with us, including:
- Email addresses when you contact us or subscribe to our content
- Names and contact details when you fill out forms
- Survey responses when you participate in our research
- Payment information when you purchase our services (securely processed through trusted payment providers like Stripe)
- Comments or posts you make on our blog
We collect only what's necessary to provide you with our services and improve your experience.
How We Use Your Information
We use your information to:
- Deliver the services you've requested
- Respond to your inquiries and provide support
- Send information about your account or transactions
- Share relevant content and service updates
- Improve our website and offerings
- Ensure the security of our services
Email Communication
We respect your inbox. You'll receive commercial emails from us only if:
- You've explicitly signed up for our newsletter
- You're a current client receiving service updates
- You've requested information about our services
Every marketing email includes an unsubscribe link, and we promptly honor opt-out requests.
We may send non-commercial emails related to your account, transactions, or security that aren't subject to opt-out requirements under privacy laws.
Telephone Communication
We only call you when:
- You've specifically requested a phone call
- We need to discuss the services you've purchased
- There's an important account matter to address
Your phone number is not used for sales calls unless you've explicitly consented.
Security Measures
We protect your information through:
- Secure, encrypted connections (SSL/TLS)
- Regular security updates and patch management
- Access controls limiting who can view your data
- Employee training on privacy and security practices
- Secure payment processing compliant with PCI DSS standards
- Regular security assessments and monitoring
While no online service is 100% secure, we follow industry best practices recommended by organizations like the National Cybersecurity Alliance to protect your information.
Changes to This Policy
We'll notify you of significant changes to this policy by:
- Posting updates on our website
- Sending email notifications to registered users
- Displaying notices before implementing changes
We only apply new policies to information collected after the change date.
Your Control Over Your Data
You can:
- Request access to your personal information
- Ask us to correct inaccurate data
- Request deletion of your information where applicable
- Opt out of marketing communications
- Ask questions about our privacy practices
To exercise these rights, please contact us through our Contact Us page.
Questions?
If you have concerns about our privacy practices, please reach out. We're committed to addressing your questions promptly and thoroughly.
Last Updated: March 29, 2025