Planning a move to the Philippines?
Lambent Consulting works with organizations to simplify and economize the process of offshoring BPO as well as Contact and Call Center work to the Philippines. We think that outsourcing needn’t be complicated, nor compromise quality and efficiency. We help entities ranging from bootstrappers to enterprise business units develop and deploy pragmatic solutions for process delivery in a flat world.
Our repertoire includes surprisingly cost-effective consulting for: project planning and budgeting; site assessment and selection; vendor selection and management; human resources planning and management; as well as operations implementation and management.
Lambent Knows the Philippines
Based on lessons gleaned from global experience, we think that the Philippines is a great choice for BPO and call center operations with an abundant supply of highly-educated, enthusiastic and talented people who are well versed in back-office service delivery. The Philippines has ample physical and technical infrastructure necessary for high-availability, 24×7 operations.
Working with the consulting team at Lambent means you benefit from a practical understanding of the Philippines’ commercial and cultural environment supported and filtered through Western business culture and practice. We blend the best of both to help you plan, develop and implement the most suitable back-office solution for your specific requirements.
Lambent Knows BPO Service Delivery
We began in the Philippines in 2001 after working extensively in Eastern Europe and India (as well as the United States), Lambent’s consulting experience spans the period of rapid BPO and contact center expansion in the Philippines. During this time we’ve gathered experience in processes such as chat and email support; contact center support; data encoding and management; remote IT monitoring and management; social network management and monitoring; technical support; as well as telemarketing.
We work to leverage the full scope of contemporary BPO practice well beyond the initial rationales of rapid scale and labor arbitrage. Much of our work focuses on helping companies build and deploy smart solutions that capitalize on cloud-based business process automation, locally managed crowd-sourcing, and home workforce.