Overall, Metro Manila is well-suited to the 24x7 go-go call center culture that permeates the broader BPO industry. Food and transportation keep agents pouring into centers and fed during breaks. Many agents flip to the cadence of a BPO’s client account for years on end.
Clark brings most of the benefits of Metro Manila without the mega-urban challenges that plague the Philippines’ capital. Real estate and talent are widely available at near Manila rates.