Site & Facility Selection

With an intimate understanding of the relative advantages of various locations in the Philippines both in Metro Manila and beyond, we provide a balanced and accurate view of cost, property management, infrastructure, talent, and accessibility issues that you need to make an informed decision.

Once you decide that the Philippines is the destination for your operation, we identify suitable locations for your operations and/or facility. The next step is to schedule a visit to tour these locations and meet potential vendors and employees.

Several cities across the Philippines have emerged as viable destinations for the back-office and contact center work. Lambent has surveyed many of these locations including Metro-Manila (Bonifacio Global City, Eastwood Cyber City, Makati, Ortigas, Pasig, and Quezon City), Bacolod, Baguio, Cavite, Cebu, Clark, Davao, Dumaguete City, Laguna, Subic, Tacloban, and General Santos.

Lambent conducts surveys to locate an existing operator with the capability to support your program or campaign. We currently work with a pool of BPO’s in the region to deliver services to clients who need facilities to deploy their operations. We also provide assistance to organizations that wish to deploy a captive facility. Lambent profiles locations based on:

  • Infrastructure availability and stability
  • Local/national government incentives
  • Total cost of ownership/operation
  • Talent quality/availability