Program & Operational Management

Proven processes, rigorously applied with checks and accountability built in, mean Lambent’s service delivery creates value for your organization. Our solution incorporates a holistic approach to program implementation, management and continuous improvement. Lambent’s operations approach grows out of an intimate understanding of the practicalities of marshaling people, process and technology to deliver services from the Philippines.

Operations
Our understanding of operations in the Philippines removes uncertainty and complexity from the offshore equation. We invest the time to understand your requirements and we know how to accomplish your objectives — quickly, effectively, and economically. Support levels vary according to client requirements and these personnel are typically placed on a contract basis while our clients deploy and consolidate their operations.

Areas of Operations support include:

  • Implementation
  • Program/center reporting
  • Performance objectives and results (SLAs/KPIs)
  • Performance management and coaching
  • Compliance management
  • Incentives and rewards
  • Quality Monitoring
  • Sales Validation
  • Sales submission
  • Data management

Program
Programs that require multiple facilities or objective supervision from a locally based team benefit from Lambent’s operations management. We have an extensive network of center relationships throughout the Philippines, so Lambent can provide program placement and management into centers that offer rapid mobilization and quality service delivery.

Lambent’s program management services give our clients the confidence to grow programs securely with project management, deployment, implementation, training, quality and data management. Our program management services emphasize campaigns for clients who need rapid growth across multiple centers as well as seasonal campaigns with limited duration. Given the scope of our services, we can supplement these operations with recruiting, managed payroll and managed technology solutions to help our clients work quickly, economically and efficiently.

Areas of Program support include:

  • Multi-center deployment
  • Multi-center management
  • Program dashboards
  • Program training
  • Compliance management
  • Quality Monitoring
  • Sales Validation
  • Sales submission
  • Data management