Organizational and program instruction is the foundation of effective offshoring. This demands clear and easily understood materials localized to take full advantage of the learning experience. Likewise learning delivery requires instructors steeped in adult learning theory and practiced in its use.
Our philosophy on learning is that it occurs when people are interested, engaged, compelled and informed. Courses developed and delivered by Lambent emphasize clear and concise instruction that communicates the full range and nuance of their content. Understanding transpires when through collaboration, hands-on activity and controlled experimentation occur. These are time-tested techniques for students to gather the knowledge they need to succeed in a BPO environment.
Lambent has created, customized and localized complete BPO and call center curricula for local vocational schools as well as organizations moving operations offshore. We also have experienced instructors that can be deployed on-site for training and support.