Our services cover People, Process, and Technology targeted at deployments or programs of 10-200 seats. Lambent’s services are designed to give organizations the ability to focus on their core operations while leveraging the labor arbitrage and the abundant talent available in the Philippines.

We assist small and medium-sized businesses as they move IT-related and business process functions to service providers in the Philippines or establish their own captive facilities in the island nation. We streamline your move to the Philippines and maximize the value of offshoring across all facets of the process, program or campaign in question.

Lambent uses proven consulting methodology of needs analysis, solution design, solution development, and deployment with ongoing operational management. We also provide assistance to optimize your operations using deep experience and specialized applications designed expressly for the outsourcing industry.

Working from your requirements and anticipated outcomes, Lambent defines an engagement through the lenses of people, process, technology, and timing to create a high-level road map. Our objective is to help companies outsource process, build and deploy a solution or establish captive operations quickly and efficiently.

Our BPO consulting practice is built on the work spanning ten years of BPO operations in India, the Philippines and Eastern Europe. Our team has deployed numerous clients in engagements that include strategic and financial planning, staffing and talent acquisition planning, site selection, build-out supervision, build-operate-transfer, and operations management.

At Lambent we deliver practical, actionable solutions based on real-world insight including answers to the important questions associated with moving to the Philippines:

  • Should I dry-lease, build or outsource?
  • How can I deploy my performance campaign to multiple centers and geographies?
  • Where is the best place to locate my operation in the Philippines?
  • What is the correct compensation structure for my employees?
  • How can I staff my program quickly?
  • What is the best corporate structure for my Philippines operations?
  • What skills are most abundant and mature in the Philippines?