Lambent Consulting's outsourced back-office services delivered from the Philippines: Customer Support, Data Management, Online Marketing, and Virtual Assistance.
Back Office Services
When you need help to scale your business or focus on your core, Lambent can help. We frame our service offering around two basic themes:
- Process solutions that solve the business problems of high cost for quality and limited resources to sustain growth
- Excellence in service delivery
We excel at the design, launch, and management of processes that drive your business goals. Lambent deploys methodically, gaining a complete understanding of your process at the outset. This is the key to efficiency and low cost.
Lambent offers the following services with our Philippines team of marketers, support agents, and virtual assistants. The services are diverse, yet all hew to our methodology for scoping, staffing, and training to deliver the utmost quality.
Billing support, account information, operator services. Put the customer first. Improve customer satisfaction. Convert customer to lifetime fans.
Stay connected 24x7. Have someone primed and ready to take the order, answer a question, or just listen. Staff Lambent's attentive, knowledgeable representatives to field calls, email, chat, and social media channels.
Technical Support & Helpdesk
Give your customers the help they need when they need it. We assist via voice, chat, email, and social. Your ticketing system or ours. Your voice platform or ours.
Our experience covers telecommunications, web and mobile applications, travel, logistics, fintech, and high-tech.
Data Mining, Processing, & Management
Scraping, mining, hunting around the web or stacks of legacy data is time-consuming and distracting. Let Lambent comb the web, organize your legacy data, or conduct a telesurvey.
Lambent provides data services ranging from data mining to data cleansing and append. We deliver data services using manual and automated techniques along with rigorous processes.
Web development from design to content to hosting. Content calendars for regular website updates and social posting. List building to cold email campaigns and CRM management.
We develop online strategies that build your sales funnel and maintain your online presence in a dynamic, credible way. Outsource your online marketing from conception to execution to ongoing support and updates.
Online Learning Development
A big part of Lambent's foundation training and program deployment entails online learning. Our remote learning delivers clear and concise instruction for topics ranging from cultural orientation to application training.
These services are part of the package for our program and project deployments. We also offer turnkey online training development services.
3rd Party Quality Assurance
Like online training development, quality assurance is part of the BPO canon. We're no exception. Lambent designs quality programs for every project and program we undertake.
We assess program goals to build key performance indicators for both performance and quality. This approach to scrutiny benefits organizations with outside vendors. Third-party quality assurance means your performance doesn't lose sight of quality and compliance.
Virtual Assistants & Administration Support
Busy executives and digital nomads may have tailored support needs that demand direct interaction with a remote assistant. A personal assistant's role may include phone reception (operator services), email management, appointment coordination and scheduling, and so forth.
The particular tasks assigned to an executive assistant vary from program to program. Lambent's virtual staff work in the disciplines described above as shared or dedicated assistants.
- Data Append
- Data Mining
- Data Collection
- Data Survey
- List Curation
- Design & Development
- Hosting & Management
- Search Paid & Organic
- Email Campaigns
- Social Management
- Web Design & Development
- Online Brand Management
- Customer Relations
- Lead Generation
- General Administration
- Operator Services
- Order Management